Map the decision
Describe the decision before assigning a role. Identify who owns it, who provides information and who needs to be informed. This makes the responsibility easier to understand across the business.
Clarify the handover
Record what moves between people, which checks are required and what makes the work ready for the next stage. A short handover note can prevent different expectations from remaining hidden.
Review the map in use
Return to the map when work stalls or a role changes. Check whether the information is available, whether the next person understands the request and whether the original owner remains clear.
Useful working documents
- Decision responsibility map
- Handover checklist
- Review questions for operating roles